BBI Success Stories

OoredooAlgeria · Telecommunications

SAP ERP & Siebel CRM Data Archiving

Data Lifecycle, Compliance & Automation

Business problem
Growing CRM data volumes degrading system performance
What BBI changed
Analyzed data volumes and identified historical and redundant data suitable for archiving
Strongest supported result
Faster ERP & CRMStated outcome
  • Faster ERP & CRMStated outcome
  • Regulatory ComplianceStated outcome
  • Lower Storage CostsStated outcome
  • Accessible ArchivesStated outcome

01Context

Ooredoo Algeria, part of the Ooredoo Group, is a top telecom provider offering mobile, internet and digital services. Ooredoo needed a scalable solution to archive historical SAP ERP and Siebel CRM data, cutting storage costs and meeting retention rules while keeping data accessible.

02Challenge

Before

  1. 01Growing CRM data volumes degrading system performance
  2. 02strict telecom data retention mandates
  3. 03the need to keep archived data easy to retrieve for business and compliance

After, as stated

  • Faster ERP & CRM
  • Regulatory Compliance
  • Lower Storage Costs
  • Accessible Archives

03What BBI delivered

Data Lifecycle, Compliance & Automation

  1. Data Assessment

    Analyzed data volumes and identified historical and redundant data suitable for archiving

  2. Platform Selection

    Selected a secure, compliant archiving platform aligned with retention requirements

  3. Archiving Rules

    Defined data classification, retention and retrieval rules for the archive

  4. Data Migration

    Migrated CRM data into the archive with minimal disruption to operations

  5. Workflow Automation

    Automated archiving workflows to reduce manual effort and sustain data management

  6. Validation & Training

    Validated archived data integrity and provided training and documentation

04Outcomes

Stated outcome

Listed as an outcome in the case study, without a figure.

  • Faster ERP & CRM
  • Regulatory Compliance
  • Lower Storage Costs
  • Accessible Archives

05Technology & capabilities

Technology named in the case study

Capabilities

Numbers show how many of the 50 stories share each item.

06Related stories

Source notes
  • BBI Company Profile 2025 — case studies, slide 15. The deck classifies this story under “Telecommunications” and lists its location as “Algeria”.
  • Outcome labels are quoted from the case study. Their grouping (impact, scope, delivery, stated) is editorial.
  • The animation at the top of the page is an illustration, not a diagram of the client's systems.

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